Enterprise Software Salesperson/Customer Success Manager San Francisco, CA

BRAINPARK, INC is a software company that creates smart and simple software products to make work easier and people more productive. Our solution is a “mash-up” of social software, semantic web, eLearning, information retrieval, social search, and expertise location management. This next generation approach to enterprise software deals head on with information overload, user generated preferences (meaning and relevancy), and a social context.

ROLE SUMMARY AND DETAILS
Success will depend upon the ability to develop strategy and insight to enable and maximize Brainpark’s sales efforts across geographies and segments. This position will be located in Bay Area, San Francisco

RESPONSIBILITIES
•    Develop strategies across a wide range of initiatives to enable optimization of sales
•    Deliver supporting research and analysis, with actionable recommendations and a plan to execute
•    Reach out to customers to introduce product and close sales
•    Proactively manage a group of accounts
•    Driving initiatives designed to add business value, disseminating best practices, fulfilling a trusted advisor role, evangelizing product capabilities and engaging professional services resources as necessary
•    Ensure customers are using the application, are aware of and using new functionality as it’s introduced
•    Provide advice on additional things customer could be doing to gain the most from our application
•    Responsible for driving customer success and user adoption which will ultimately lead to subscription renewals
•    Establish strong relationships with the internal departments; becoming an extension of their business
•    Build and maintain relationships with departments including technology and executive team

REQUIREMENTS
•    A high degree of comfort working with a technology product
•    Must demonstrate all the behaviours associated with a High Performance Sales Culture, specifically managing a pipeline of renewal opportunities and delivering results
•    Compelling ability to communicate technical value propositions
•    Collaborative nature to enable success of sales teams
•    Aggressive and energetic about setting high goals and achieving them
•    Strong business development and solution selling skills
•    Possess insight into customers’ business needs in order to recommend increased value that they can tap into from related applications or uses
•    Maintain frequent contact with the customers and serve as an escalation point for issues that impacts their success.
•    Maintain strong working relationships with other customer facing personnel
•    Work with customers to ensure they are leveraging the solution and achieving success
•    Answer customer's questions and successfully negotiate issues related to renewal contracts and pricing
•    Strong presentation skills and credibility with C-level executives
•    Excellent verbal and written communication skills
•    Experience in account management, sales or consulting
•    World-class content creation and communication skills - speaking, writing and PowerPoint
•    Proven ability to lead and succeed in a collaborative, start-up paced environment